Welcome to the Peptide Serum Lab shipping policy. We are committed to delivering your orders safely, quickly, and with full tracking support. Please review our complete shipping policy details below.
Last updated: August 9, 2026
1. Shipping Policy & Order Processing
- All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment is received.
- You will receive an order confirmation email immediately after checkout, and a shipping confirmation email with tracking once your order leaves our facility.
- Same-day shipping is available for orders placed before 12:00 PM EST on business days, subject to stock availability.
2. Shipping Policy Carrier Methods & Delivery Times
We ship within the United States via USPS and UPS. Estimated delivery times after your order has shipped:
- USPS First Class: 3–5 business days (Calculated at checkout)
- USPS Priority Mail: 1–3 business days (Calculated at checkout)
- UPS Ground: 2–5 business days (Calculated at checkout)
- UPS 2nd Day Air: 2 business days (Calculated at checkout)
Note: Delivery times are estimates provided by the carrier and are not guaranteed under this shipping policy. Peptide Serum Lab is not responsible for delays caused by the carrier, weather, or incorrect addresses provided at checkout.
3. Shipping Rates & Discounts
- Shipping costs are calculated at checkout based on the destination address, package weight, and selected shipping method.
- Free standard shipping is offered on U.S. domestic orders over $75 (excluding taxes).
- Promotional free-shipping offers are subject to the terms stated in the specific promotion.
4. Order Tracking
- Every order includes a tracking number, delivered to your email once your package ships.
- You can track your order directly on the carrier’s website or via the link in your shipping confirmation email.
- If you have not received tracking within 3 business days of your order, please contact us at ryan@frankgayservices.com.
5. Lost, Damaged, or Stolen Packages
- Once a package is marked “Delivered” by the carrier, responsibility for the package transfers to the recipient.
- If your tracking shows delivered but you cannot locate the package:
- Check with household members, neighbors, and your building’s mailroom or front desk.
- Wait 24 hours — carriers sometimes mark packages delivered up to 24 hours before actual delivery.
- If still missing, contact us at ryan@frankgayservices.com and we will open a carrier claim on your behalf.
- If your order arrives damaged, please email us within 48 hours of delivery with photos of the package and product. We will arrange a replacement or refund at no additional cost.
6. Shipping Restrictions
- We currently ship to U.S. residential and commercial addresses, including PO Boxes via USPS.
- APO/FPO military addresses are supported.
- We do not ship to forwarding companies, freight forwarders, or addresses outside the United States at this time. International shipping may be available in the future.
7. Address Changes
- If you need to update your shipping address, contact us at ryan@frankgayservices.com within 12 hours of placing your order.
- After an order has shipped, we are unable to change the delivery address. You may be able to redirect the package directly with the carrier using your tracking number.
8. Pre-Orders and Backorders
- Items marked as “Pre-Order” on our site will ship on or before the date listed on the product page. Pre-orders are charged at the time of order.
- If you place an order that includes both in-stock and pre-order items, the order will ship together once the pre-order item is available, unless you contact us to split the shipment (additional shipping charges may apply).
- If we are unable to ship a pre-order item by the listed date, you will be notified by email and given the option to wait, swap for a similar in-stock item, or receive a full refund.
9. Returns and Exchanges
- For information on returns, exchanges, and refunds, please contact us or email us directly at ryan@frankgayservices.com.
10. Contact Us
If you have questions regarding this shipping policy, please contact us:
Peptide Serum Lab
Email: ryan@frankgayservices.com
